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Ronan Smith of Central Bank of Ireland shares insights on delivering seamless, customer-focused experiences and future CX trends.

Arekibo's COVID-19 continuity plan enables remote working, family-first support, and collaboration through cloud tools and regular check-ins.

Fergal McHugh from Arekibo discusses customer experience challenges, strategies, and the importance of building trust in CX efforts.

Mark Troester discusses strategies for achieving ROI from digital investments, highlighting challenges, value metrics, and success factors.

Liz Barron of Realize Coaching discusses effective team collaboration as a key to achieving ROI in digital transformation.

Ger Perdisatt of Microsoft shares insights on measuring digital ROI, focusing on building capabilities and adapting to rapid industry shifts.