UX Design Services

UX design for enterprise and public sector organisations that need it to work

Our expertise in User Experience (UX) Design focuses on creating digital products where every interaction is intentionally designed to meet the needs of your business and your customers. We bridge the gap between your vision and your customers' expectations, ensuring your websites and digital products deliver seamless, efficient, and satisfying experiences. Through user research, prototyping, wireframing, and usability testing, we validate every decision, reducing risk, increasing conversions, and building lasting customer loyalty. We partner with professional services, enterprises, public sector organisations, healthcare and life sciences, education, financial services, travel and tourism, and utilities to create award-winning UX solutions.

Our UX design service is one of eight disciplines within our Experience Design practice, which takes projects from ideation to prototype and covers information architecture, accessibility, design systems and web design.

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Our UX Design experience

BNP Paribas - UX Design

Project - UX Design Support for BNP Paribas’ Digital Services Teams

Challenge - BNP Paribas required expert UX design expertise to support their internal digital services teams in delivering intuitive, user-centred financial applications. The goal was to enhance usability while maintaining compliance with strict industry regulations.

Our Solution - We embedded UX designers within their teams, providing end-to-end support across research, journey mapping, wireframing, prototyping, and usability testing. Our collaborative approach ensured designs were both user-validated and aligned with business objectives.

Outcome - The partnership delivered improved user satisfaction, reduced friction in key customer journeys, and established scalable UX practices within BNP Paribas' digital delivery framework.

Customers we have supported

Why UX Design Matters

Investing in UX design creates digital products customers love to use, delivering significant business benefits through higher satisfaction, greater retention, and a measurable competitive advantage. Most digital products don't fail because of the technology. They fail when people can't find what they need, can't finish a task, or don't trust what they see. We often help organisations facing:

Complex journeys that lose customers before they complete an application, booking or purchase
Internal tools and portals that staff work around rather than use
Accessibility obligations under WCAG 2.2 and the European Accessibility Act
Legacy platforms where every change risks breaking something
Redesigns that look better but don't perform better

Let's discuss how UX and Design can drive growth for your business.

Our UX Design Capabilities

Our UX design team brings a comprehensive, research-led approach to every project, ensuring your digital products are functional, intuitive, and strategically aligned.

User Research and Discovery Understand your users before you design for them.

Stakeholder interviews, user interviews, surveys, contextual inquiry, and competitive analysis to build a deep understanding of your business and customer needs.

Customer Journey Mapping See the whole experience, not just the screens.

Visualising end-to-end experiences across channels to identify pain points, opportunities, and moments that matter.

UX Audits and Expert Reviews Find out what's holding your product back.

A review of your website or app against usability principles and accessibility standards with practical recommendations. A good starting point if you're not ready for a full project.

Interaction Design Make the next step obvious.

Designing intuitive, responsive interactions that guide users seamlessly through tasks and journeys.

UX Roadmapping Plan UX alongside delivery.

Delivering a strategic UX roadmap that aligns with your delivery plans and long-term business ambitions.

How we work: Our UX design process

Every UX project follows a clear process, so you always know what's happening, what you'll receive and what comes next. We understand first, test early, and remove risk before development begins.

1. Discover

We start by understanding your business needs and your end users' requirements, whether they're customers, partners or employees. Stakeholder and user interviews give us the research insights that shape everything that follows.

2. Define

We map user journeys, identify pain points and structure your content and functionality, giving you customer journey maps, an information architecture and a UX roadmap.

3. Design

We define interaction flows and build wireframes and interactive prototypes, from early sketches to clickable models you can test and share.

4. Test

We put designs in front of real users and iterate on the feedback until the experience is validated. You receive a usability test report with prioritised recommendations.

5. Deliver and improve

We hand over a design system and full specifications to development, whether that's our team or yours, then keep improving after launch with post-launch recommendations.

Supporting Electric Ireland using UX Design since 2011

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Frequently Asked Questions about UX Design Service

1. What services does Arekibo include under UX Design?

Our UX Design services typically involve user research, mapping customer needs and journeys, wireframing and prototyping, usability testing, and user interaction (IxD) design, while ensuring usability, accessibility, and alignment with our client's brand across devices and channels.

2. Why is investing in UX Design important for my business?

A considered UX design process will improve customer satisfaction, reduce friction across your business, drive conversions and engagement, align your digital identity with your brand, and help to offer a competitive edge. Get in touch, and we will show you real examples where UX Design has moved the dial for our clients.

3. How does Arekibo approach designing for accessibility and inclusivity?

From the outset, we embed accessibility and inclusive-design principles into our UX process. This ensures our clients' digital products deliver a seamless experience for everyone. We design to WCAG 2.2 AA standards and test with assistive technologies to validate real-world usability.

4. What is the process when working with Arekibo's UX design team?

We begin by understanding your business needs and your end users' (customers, partners, employees) requirements. Then we map user journeys, define interaction flows, build wireframes and prototypes, iterate through testing and feedback, and refine until the UX is validated. The process is comprehensive, leaving no stone unturned to ensure risks are removed before development and launch.

5. Do you only design new products, or can you improve an existing site or app's UX?

We handle both. You might be starting a new project or wanting to improve and refine an existing product's user experience. Please review our client experience to learn more about our track record.

6. How much do UX design services cost?

It depends on scope. A UX audit of one key journey costs far less than an end-to-end redesign of a customer platform. The main factors are the number of journeys, the depth of research and testing, and whether we embed designers in your team. Get in touch and we'll scope it with you.

7. How long does a UX design project take?

A UX audit typically takes 2 weeks, and a full project from discovery to tested prototype usually takes 8–16 weeks. Embedded support, like our work with BNP Paribas's digital teams, runs for as long as you need it.