Support without the fuss
Our Sitecore support and maintenance team provides business and technical assistance while we keep your platform secure and running smoothly
As Sitecore experts, we offer comprehensive support solutions, including proactive monitoring, updates, and resolution. These solutions ensure that your platform always delivers a seamless user experience - 24/7/365 with dedicated support, we call ArekiboCare.
With a focus on optimising your Sitecore environment, we'd like to address any potential issues before they impact your business and ensure your platform remains aligned with evolving business objectives. Security updates, patching, performance optimisations, troubleshooting, and planned upgrades cover your Sitecore needs.
Our support team is committed to delivering reliable, responsive assistance so you can focus on achieving your digital goals while we handle the technical details. Whether you require ongoing maintenance or ad hoc support, our services are tailored to meet your unique needs.
Our website maintenance and BAU support wraps around your Sitecore platform and includes:
- Proactive Monitoring and Updates - Regular platform monitoring and timely updates to ensure optimal performance and security.
- Troubleshooting and Issue Resolution - Rapid response to any issues, minimising downtime and disruption.
- Performance Optimisation - Enhancements to keep your Sitecore platform running efficiently and effectively.
- Customised Support Plans - Flexible support packages tailored to your Sitecore environment and business needs.
- Security and Compliance - Ongoing security audits and updates to keep your platform safe and compliant with regulations.
Partner with us for reliable Sitecore support and maintenance, and ensure your platform remains a robust foundation for your digital success.
Frequently asked questions about our Sitecore Support & Maintenance services
What does Arekibo’s Sitecore support and maintenance service include?
Arekibo’s Sitecore support and maintenance service helps keep your Sitecore platform secure, stable and performing effectively. Our support covers proactive monitoring, technical troubleshooting, issue resolution, security updates, patching, performance optimisation, platform improvements and planned upgrades.
The service is designed to support both day-to-day operational needs and longer-term platform improvements, providing your team with reliable technical support while ensuring your Sitecore environment continues to meet business and user requirements.
Can Arekibo provide ongoing Sitecore support?
Yes. Arekibo provides ongoing Sitecore support for organisations that need reliable, responsive assistance for their digital platform. This can include regular maintenance, technical support, monitoring, updates, bug fixing, enhancements and advisory support.
Support can be tailored around your Sitecore environment, internal team structure, governance processes and business priorities.
Does Arekibo offer ad-hoc Sitecore support?
Yes. Arekibo can provide ad-hoc Sitecore support where your team needs help with a specific issue, improvement, upgrade or technical challenge.
For more complex Sitecore environments, we may recommend a short discovery or onboarding process first. This helps us understand your platform architecture, integrations, hosting setup, deployment process and support priorities before making changes.
How does Arekibo help keep Sitecore secure?
Arekibo supports Sitecore security through regular maintenance, security updates, patching, platform reviews and technical best practices. We help identify and address potential risks before they affect your users or business operations.
Security support can also include access reviews, environment checks, compliance considerations, and recommendations to strengthen your Sitecore implementation over time.
Can Arekibo help improve Sitecore performance?
Yes. Arekibo can review and optimise your Sitecore platform's performance. This may include investigating slow page loads, reviewing code and configuration, optimising templates and components, analysing hosting performance, improving caching and addressing issues that affect the user experience.
Our aim is to keep your Sitecore platform running efficiently, reliably and in line with your business requirements.
How quickly can Arekibo respond to Sitecore issues?
Response times are agreed as part of your ArekiboCare support plan. Critical issues affecting platform availability, security or important user journeys are prioritised first, while lower-priority fixes and improvements are managed through the agreed BAU backlog.
This approach ensures urgent issues are addressed quickly while planned work remains controlled, visible and properly prioritised.
Can Arekibo support Sitecore upgrades?
Yes. Arekibo can support Sitecore upgrades, migrations and planned platform improvements. This includes assessing your current Sitecore version, identifying technical dependencies, reviewing risks, planning the upgrade path, testing changes and supporting deployment.
Where an upgrade is larger than standard BAU activity, we can define a separate project plan while maintaining continuity through ongoing support.
Does Arekibo support Sitecore integrations?
Yes. Arekibo can support integrations with your Sitecore platform, including CRM systems, analytics tools, marketing automation platforms, search services, APIs, forms, data services, and third-party applications.
We can troubleshoot existing integrations, support changes, improve reliability and help ensure connected systems continue to work effectively as your digital estate evolves.
Can Arekibo monitor our Sitecore platform?
Yes. Arekibo can provide proactive monitoring for Sitecore environments to help identify issues before they impact users. Monitoring can cover availability, performance, errors, uptime, security considerations and other agreed indicators.
This supports a more proactive approach to Sitecore maintenance, reducing disruption and helping your team maintain a stable digital experience.
How does Arekibo onboard a Sitecore support engagement?
We begin with a structured onboarding process to understand your Sitecore implementation, hosting environment, codebase, integrations, access requirements, deployment process, known issues, and support priorities.
This allows our team to take responsibility for support in a controlled way and ensures we can provide informed, reliable assistance from the start.
Can Arekibo work with our internal IT, marketing or digital teams?
Yes. Arekibo works closely with internal teams across IT, marketing, digital, compliance and business functions. We can align with your existing governance processes, ticketing systems, release cycles, approval workflows and reporting requirements
Our role is to act as an extension of your team, providing the Sitecore expertise and delivery support needed to keep your platform moving forward.
Are Sitecore support plans flexible?
Yes. Arekibo offers flexible Sitecore support plans within our ArekiboCare services, tailored to your business needs, platform complexity, and required level of support. This can include ongoing managed support, specific technical assistance, proactive maintenance, enhancement delivery or a blend of these services.
Support can also scale as your requirements change, such as during campaigns, releases, upgrades or periods of increased platform activity.
Let's chat
Please reach out to us to talk about how we can partner on your next Sitecore project.