Digital Experience Management (DEM) Services

DEM transforms digital performance into a strategic asset, directly protecting revenue and enabling growth.

• Proactive Risk Mitigation - Identify and resolve performance bottlenecks in real-time, often before customers are affected, minimising revenue risk from downtime.
• Data-Driven Decision Making - Leverage detailed DEM insights and trend reports to make strategic investments that enhance user satisfaction, retention, and conversion.
• Brand Assurance & Continuity - Ensure global availability and reliability of your digital services, safeguarding brand reputation and customer trust.

Ensure every campaign and customer interaction is supported by flawless digital execution.

• Campaign Integrity & Execution - Guarantee smooth website performance during key marketing campaigns, product launches, and seasonal peaks.
• Optimised Conversion Journeys - Continuously monitor and improve page load speeds and user journey health to maximise conversion rates.
• Real-Time Issue Resolution - Get immediate alerts for performance issues, enabling rapid response to protect campaign performance and user experience.

Turn digital performance into cost efficiency, accurate forecasting, and operational resilience.

• Cost Efficiency & Loss Prevention - Prevent financial losses from unexpected downtime or degraded performance by proactively managing issues.
• Improved Budget Forecasting - Use detailed performance data to accurately forecast infrastructure needs and resource allocation.
• Operational Peace of Mind - Rely on 24/7/365 monitoring with defined SLAs, ensuring operational continuity and reducing operational risk.

Gain comprehensive visibility and control, shifting from reactive firefighting to proactive management.

• Proactive Alerting & Security - Receive real-time alerts for performance and security threats (e.g., DDoS) to enable rapid mitigation.
• Performance Optimisation - Track key metrics like server health and response times to ensure consistent, reliable platform performance.
• Scalable Assurance - Dynamically adjust monitoring to meet demand during traffic spikes or new releases, ensuring infrastructure reliability.

What is Digital Experience Monitoring (DEM)?

DEM is the practice of continuously monitoring the real-world health, performance, and user experience of digital applications and services. It combines synthetic testing (probes) and real-user monitoring (RUM) to detect and resolve issues from the user's perspective.

What key metrics do you monitor and report on?

We create tailored reports covering Core Web Vitals (LCP, FID, CLS), page performance timings, error rates, uptime/availability, synthetic test results, and the health of key user journeys and conversion funnels.

Do you integrate with our existing monitoring tools (APM, logging, etc.)?

Yes. We can collaborate with your existing Application Performance Monitoring (APM), logging, and alerting stacks. We help standardise dashboards and escalation workflows to create a unified operational view.

Is monitoring and support truly 24/7/365 with SLAs?

Yes. Our ArekiboCare service includes around-the-clock alerting and on-call escalation with defined response time targets (SLAs) aligned to incident priority, ensuring issues are addressed at any time.

What does the typical DEM reporting include?

Our reports provide monthly and quarterly insights, highlighting performance trends, regressions, and root causes. They include prioritised recommendations with clear ownership for remediation, turning data into an actionable improvement roadmap.