ArekiboCare is a fixed-price SLA that manages websites, digital platforms, hosting, vendors and licences. It provides end-to-end support, upgrades, monitoring and operational management.

What does ArekiboCare cover?

ArekiboCare covers platform management, security and cyber management, monitoring and response, BAU support, browser and device compatibility, digital experience monitoring, governance and vendor management.

Does ArekiboCare provide 24/7 support?

Yes. ArekiboCare includes continuous monitoring and response services delivered 24/7/365 to help maintain the availability, performance and security of digital platforms.

Who is ArekiboCare designed for?

ArekiboCare supports organisations across enterprise, government, financial services, utilities, transport, education and SME sectors that require managed digital platform services.

Can ArekiboCare manage third-party vendors and suppliers?

Yes. Vendor management is part of the service, helping organisations manage suppliers, licences, support arrangements and operational delivery across their digital estate.

What is ArekiboCare?

ArekiboCare manages and supports your digital platforms, website, hosting, vendors, and licences, all wrapped in a fixed-price SLA.

Our managed services are built on ITIL-aligned processes and ISO 27001-certified security. We come your one accountable partner for all their digital platform operations.

ArekiboCare covers proactive incident management, SLA-backed response times, and platform upgrades. It also handles browser compatibility testing. Y

We handle the details so your team can focus on your priorities.

ArekiboCare managed services team supporting enterprise digital platforms — ISO 27001 certified, Ireland

Why enterprises choose ArekiboCare?

ArekiboCare is built for enterprises that cannot afford downtime. Based in Dublin, we support enterprise websites and digital platforms for clients in Ireland, the UK, Europe and the USA. We deliver measurable uptime improvements and faster resolution times for critical incidents.

Whether you run a regulated financial services platform, a high-traffic public-sector site, or a complex, multi-market digital experience, we act as an extension of your team. You get defined SLAs, proactive monitoring, and direct access to senior engineers.

Our tailored coverage plans and defined SLAs deliver proactive monitoring and support, with a direct line to senior engineers and subject-matter experts, guaranteeing you are always covered. We deliver measurable uptime improvements and reduce time-to-resolution for critical incidents. We also ensure your digital platforms are always up to date so your team can harness the latest capabilities and consistently deliver a great experience.

This service is staffed 24/7/365 to ensure your digital services deliver uninterrupted, secure service to your clients, partners and staff.

We support clients across all verticals - Enterprise and SMEs, Government, Financial Institutions, Utilities and Airports.

We hold ISO 27001 certification, and our ITIL-based processes ensure your digital operations meet the governance standards your stakeholders expect.

Explore our ArekiboCare coverage

Platform Management

Our platform management guarantees that your systems are consistently optimised to provide an excellent digital experience.

Security & Cyber

Our services protect your organisation’s digital services, assets, systems, and data from ever-evolving cyber threats.

Monitoring & Response

Our monitoring provides continuous, real-time tracking of your website and services' performance and availability 24/7/365.

BAU Support

Our Business As Usual support helps with the day-to-day troubleshooting, ensuring your services run efficiently.

Browser & Device Compatibility

Our browser and device testing services ensure your services deliver consistent experiences across all platforms.

Digital Experience Monitoring

Our DEM service is designed to proactively ensure optimal performance and reliability across your digital platforms.

Governance

We support your team in designing your operation model for digital and managing its governance.

Vendor Management

We manage your suppliers to ensure efficient delivery of digital products and services.

Our ArekiboCare customers

Frequently asked questions about ArekiboCare

What is ArekiboCare?

ArekiboCare is our managed service for supporting, maintaining and improving your websites, digital platforms and online services. It brings together day-to-day BAU support, platform management, monitoring, security, access management, governance, and vendor coordination into a single structured support model.

It is designed to help your team maintain continuity, reduce risk, improve performance and keep your digital estate secure, stable and evolving.

Explore: BAU Services | Platform & DXP Management | Plans & Coverage

What does ArekiboCare include?

ArekiboCare can include a range of managed services depending on your needs. This may cover BAU website support, digital experience monitoring, 24/7/365 monitoring, security and cyber management, platform and DXP management, access management, browser and device testing, governance and vendor management.

Each service can be provided individually or combined into a wider support model that reflects your platforms, team structure, risks and business priorities.

Explore: Monitoring | Security & Cyber Management | Digital Experience Monitoring

How does ArekiboCare support day-to-day website management?

ArekiboCare supports your team with the day-to-day work needed to keep your websites and digital services running smoothly. This can include content updates, publishing support, small fixes, enhancements, campaign support, CMS assistance, troubleshooting and general platform maintenance.

This helps your team stay focused on strategic priorities while Arekibo handles the operational and technical support needed to maintain business continuity.

Explore: BAU Services

Can ArekiboCare monitor our website or digital services?

Yes. ArekiboCare can provide monitoring for your websites, platforms and key digital services. Monitoring can include availability, performance, errors, key user journeys, infrastructure signals and security indicators.

The monitoring service helps detect issues quickly, support faster resolution and reduce the impact of outages, slow performance or service disruption.

Explore: Monitoring | Digital Experience Monitoring

How does ArekiboCare help improve digital performance?

ArekiboCare helps improve digital performance by monitoring platform health, identifying bottlenecks, reviewing user experience issues and supporting ongoing optimisation. This can include performance monitoring, page speed improvements, technical fixes, device testing and platform-level recommendations.

The goal is to ensure your websites and digital services remain fast, reliable and effective for users across different locations, browsers and devices.

Explore: Digital Experience Monitoring | Browser & Device Testing | Monitoring & Resolution

How does ArekiboCare support security and cyber management?

ArekiboCare supports security and cyber management through proactive monitoring, vulnerability management, patching, access governance, compliance support and incident response readiness. This helps protect your websites, platforms, data and users from evolving digital threats.

Security support can be aligned with your internal policies, tools and compliance requirements, including GDPR, PCI-DSS and ISO 27001-related governance.

Explore: Security & Cyber Management | Access Management

Can ArekiboCare help manage our CMS or DXP platform?

Yes. ArekiboCare can manage and support your CMS, DXP and connected digital platforms. This can include platform monitoring, upgrades, patching, integrations, performance optimisation, issue resolution, release support and continuous improvement.

This service is especially useful for organisations managing complex websites, global platforms, multiple digital services or integrations with systems such as CRM, ecommerce, analytics or marketing technology.

Explore: Platform & DXP Management | Platforms we support

Can ArekiboCare help control user access and permissions?

Yes. ArekiboCare can help secure and streamline access to your websites and digital services. This can include identity management, role-based access controls, single sign-on, multi-factor authentication, permission reviews and compliance-aligned access processes.

Good access management helps reduce risk, improve governance, and ensure that users have only the permissions they need.

Explore: Access Management

Does ArekiboCare include browser and device testing?

Yes. ArekiboCare can test your websites and digital services across the agreed-upon browsers, devices, and operating systems. This helps identify layout issues, rendering problems, browser-specific bugs, performance concerns and accessibility issues before they affect users.

Browser and device testing is particularly valuable after releases, platform updates, browser changes, campaign launches or major content changes.

Explore: Browser & Device Testing | Accessibility

Can ArekiboCare help with digital governance?

Yes. ArekiboCare can help define and improve governance for your websites and digital platforms. This includes roles and responsibilities, content workflows, approval processes, standards, compliance, reporting and ways of working across teams.

Strong governance helps your team work more efficiently, maintain consistency and reduce the risk of errors, duplicated effort or compliance issues.

Explore: Governance

Can ArekiboCare manage third-party vendors?

Yes. ArekiboCare can support vendor management across your digital estate. This can include coordinating suppliers, monitoring performance, managing service quality, reviewing contracts, supporting procurement and helping ensure third-party services align with your business needs.

This gives your team clearer oversight of suppliers and helps reduce operational risk, cost uncertainty and service fragmentation.

Explore: Vendor Management

Is ArekiboCare suitable for business-critical websites?

Yes. ArekiboCare is designed for organisations that rely on their websites, platforms and digital services for business operations, customer experience, communications, marketing, service delivery or revenue generation.

By combining support, monitoring, security, platform management and governance, ArekiboCare helps keep business-critical digital services stable, secure and continuously improving.

Explore: Monitoring | Security & Cyber Management | BAU Services

How do we choose the right ArekiboCare services?

The right ArekiboCare model depends on your platforms, internal capabilities, risk profile, support needs and future roadmap. Some organisations need BAU support and monitoring, while others require a broader managed service covering security, governance, platform management, access and vendor coordination.

Arekibo can help assess your current setup and recommend the right combination of services for your team.

Explore: Plans & Coverage | BAU Services | Platform & DXP Management | Governance