What is included in Arekibo's Sitefinity support service?

Our Sitefinity support covers issue resolution, performance monitoring, proactive platform updates, technical troubleshooting, and ongoing optimisation tailored to your deployment.

Do you support custom Sitefinity implementations?

Yes, we support both standard and highly customised Sitefinity builds, with expertise across integration, templating, and module development.

How quickly does your support team respond to issues?

We operate within defined SLAs and prioritise urgent issues with rapid response protocols. Standard support includes same-day response for critical issues.

Can Arekibo handle Sitefinity upgrades and patches?

Absolutely. We manage version upgrades, patching and module testing as part of your support package to keep your Sitefinity environment secure and stable.

Do you offer training as part of support?

Yes, we offer training for marketing, content, and technical users to ensure your team gets the most from Sitefinity features and capabilities.

Sitefinity Support & Maintenance

Maximising your Sitefinity platform performance

Our Sitefinity support and maintenance services ensure your platform operates at peak performance. We offer dedicated, ongoing assistance and tailored support solutions to keep your website and Sitefinity platform running smoothly.

We have been providing tailored support and maintenance services to enterprises since 2010. Our track record and deep technical and service knowledge guarantee superb services that meet your needs, delivering peace of mind 24/7/365. We are trusted by airports, public organisations and global corporations.

Our Sitefinity maintenance & support delivers

Customised Support - Receive expert guidance and solutions tailored to your Sitefinity setup.
Proactive Monitoring - Identify and resolve issues before they impact users with continuous performance tracking
Security & Compliance - Regular updates and security patches safeguard against vulnerabilities.
Dedicated service desks - While AI is great, we have real people available to help you.
Performance Optimisation - Ensure fast load times and reliability with scalable cloud hosting on Microsoft Azure.
Transparency - We deliver comprehensive reporting with detailed reviews of every activity.

Do you need support for your Sitefinity platform?

Ongoing Maintenance Benefits

Regular Updates - Planned and scheduled updates keep your Sitefinity platform current without disrupting operations.
Advanced Troubleshooting - Our team provides rapid response to any platform challenges.
Disaster Recovery - Multi-region failover solutions protect against data loss, ensuring business continuity.

Our dedicated support and maintenance services, ArekiboCare, allow your team to focus on your core business while we manage your Sitefinity platform's technical intricacies and evolution. Find out more about ArekiboCare.

ArekiboCare delivers comprehensive Sitefinity support?

People also ask - frequently asked questions about our Sitefinity support and maintenance

Q: What does Sitefinity support & maintenance include?

Monitoring and alerting, security patching, performance optimisation, incident response, release management, editor assistance and guidance through our ArekiboCare programme.

Q: Do you provide SLAs?

Yes, we do, and we call it ArekiboCare. ArekiboCare is delivered under agreed service levels with clear response and resolution targets for different incident priorities."

Q: Can you support our existing Sitefinity implementation?

Yes. We can onboard existing builds, audit the platform and take over support, including hardening, performance tuning and documentation.

Q: Do you assist content editors and marketing teams?

Absolutely, we provide day-to-day assistance with workflows, page building, media, campaigns, and governance, as well as tailored Sitefinity training. We refer to this as BAU - Business as Usual support, which is part of ArekiboCare.

Q: How do you handle security and compliance?

We apply security updates promptly, follow least-privilege access principles, monitor for vulnerabilities, and align with best practices, utilising change control and audit trails. Find out more about our security management services.

Q: Can you help with upgrades or new features?

Yes, and we have extensive experience in upgrading Sitefinity. We plan and execute upgrades and feature releases in staged environments, thoroughly testing them before rolling them out to production.

Q: What does Sitefinity support & maintenance include?

This is all bundled into ArekiboCare, and you can select the level of service. We provide customised support tailored to your Sitefinity setup, including proactive monitoring, regular security & compliance updates, performance optimisation, a dedicated service desk (staffed by real people), detailed reporting, and disaster recovery.

Q: How do you ensure the platform remains secure and compliant?

Our process involves installing regular updates and security patches, auditing for vulnerabilities, ensuring compliance with standards, and offering multi-region disaster recovery for business continuity.

Q: What is “proactive monitoring,” and how does it benefit my organisation?

Proactive monitoring means continuously tracking the health, performance, and reliability of your Sitefinity platform. Issues are detected and resolved before they affect users, helping ensure uptime, performance stability, and a better user experience.

Q: Do you offer support around the clock?

Yes. The Sitefinity support service operates 24/7/365, ensuring issues are addressed as quickly as possible, regardless of when they arise.

Q: What kind of performance optimisation is provided?

We ensure fast load times and reliability, including through scalable cloud hosting on Microsoft Azure, performance tuning, and ensuring the platform responds well under load.

Q: How are updates managed so as not to disrupt operations?

Updates are planned and scheduled. We execute them in ways that minimise operational disruption, employing best practices for staging, testing, and rolling out patches.

Q: What is included in your disaster recovery offering?

Disaster recovery includes multi-region failover solutions to protect against data loss and ensure business continuity. Whether it’s hardware failure, data corruption, or outage, your platform can fail over to backup systems.

Q: How is transparency in service maintained?

We provide comprehensive reporting with detailed reviews of every activity. You’ll see what work has been done, what issues were identified, and how they were resolved.

Q: Why choose Arekibo for Sitefinity support?

Since 2007, Arekibo has been supporting Sitefinity platforms with enterprise-level reliability. Our experience across public organisations, airports, and global corporations gives us confidence in both our technical skills and service delivery. Read more about the industries we support.

Q: How do I get started with Arekibo’s Sitefinity support service?

Contact us online, by email or by phone. We’ll discuss your current Sitefinity setup, determine your support needs, and propose a plan under our ArekiboCare service to match your requirements.