WordPress Support & Maintenance

We deliver dedicated support and maintenance services for WordPress

Some may argue that WordPress is not suited for enterprise-level needs. They will say the platform struggles to meet large-scale businesses' demands, leading to inefficiencies and security risks. Maybe that is true, but in our experience, many of our clients find WordPress a viable platform for smaller websites and campaign sites. For some, WordPress has been more than suitable for larger websites. We offer dedicated support and maintenance services for our clients' WordPress sites. In most cases, we inherit the website from another agency. Once we have audited and migrated your website, we work with your team to support, manage, and further develop it. However, you should be aware of some support challenges when using WordPress.

WordPress Scalability - We plan upfront

WordPress was built for smaller websites, not enterprise-level. As traffic grows, WordPress sites can often experience performance bottlenecks. While many ‘performance’ plugins exist, this isn’t necessarily the solution. We work with your team to analyse and plan for this using scalable infrastructure, performance optimisation, and to develop and manage your site in line with standards and best-practice guidelines.

WordPress Security – We're vigilant

WordPress is open-source, which makes it an attractive target for hackers. As we say, ‘It’s a learning platform for ‘wannabe’ hackers’. You need to plan for regular updates, reduce your reliance on third-party plugins, and implement monitoring and security audits. We have seen many enterprises’ IT and marketing teams fail to recognise the need to plan for this (see next point). Our SLA commitment ensures we regularly manage and audit your website.

WordPress Maintenance – Schedule regular updates

Maintaining WordPress can be resource-intensive. Regular updates are necessary for themes (if you're using one), plugins (use only what is required), and the core software. Enterprises often underestimate the ongoing maintenance required, leading to unforeseen expenses and operational disruptions. Our WordPress support team runs routine audits to protect your investment; while time-intensive, these are necessary if you run WordPress.

WordPress Plugins – We choose carefully

WordPress can lack several out-of-the-box features a larger organisation requires, such as detailed permission/role management and multi-lingual support. Although plugins are available, they can introduce new challenges and support needs. We work with your team to evaluate feature requirements and plan accordingly to ensure we make the best decisions for your future needs. It’s important to remember that many WordPress plug-ins are created by independent developers who may, at some point, decide to stop developing and supporting their features.

While we may have taken responsibility for your website, we have seen plug-ins cause significant issues. Don't worry —we will work with your team to find a suitable solution. The good news is that we have been developing WordPress websites since 2008. We have significant experience helping our clients maintain, support, and continue to enhance their WordPress websites year after year. It has been a great platform for their needs and has empowered their teams. The key to our success was assessing the risks and opportunities from the beginning and planning for ongoing support needs once launched.

We’ve been WordPress partners since 2008, successfully delivering websites, portals, and intranets across Ireland, the UK, Europe, and the U.S. Our journey includes complex integrations, enterprise deployments, and high-profile client platforms. Check out our industry expertise across public services and government, financial services, healthcare and life sciences, education, professional services, travel and tourism and utilities and construction.

Your WordPress support questions answered

Q: What does Arekibo’s WordPress Support & Maintenance service include?

We provide full lifecycle support, including core, theme and plugin updates, security hardening, performance optimisation, monitoring, content governance, uptime checks, and ongoing technical assistance. This is all delivered through our 24/7 ArekiboCare service.

Q: How do you keep my WordPress site secure?

We maintain a hardened security posture by updating WordPress core and plugins, reducing plugin vulnerabilities, implementing best-practice security configurations, and combining active monitoring with regular audits to detect and prevent threats early.

Q: Do you simplify our plugin footprint and remove risky plugins?

We actively review your plugin ecosystem, assess risks, identify unnecessary or outdated plugins, and replace them with more secure, lightweight, or native alternatives to reduce exposure and increase stability.

Q: How often do you perform updates?

Updates are applied on a scheduled basis, and all planned updates are tested to ensure compatibility and continuity before deployment to your live environment.

Q: Will updates cause downtime?

We minimise disruption by using staging environments, pre-testing updates, and scheduling rollouts at times that avoid impact. Our process is designed to keep your site available and stable throughout.

Q: How do you monitor site performance and uptime?

We continuously track uptime, speed, and performance indicators. If an issue emerges, the team is notified instantly and can remediate before it affects your users.

Q: Do you help with content and SEO governance as part of support?

Yes. We can audit and maintain content quality, metadata, and accessibility standards, ensuring your content is compliant and optimised for SEO.

Q: Can you support multisite WordPress environments?

Absolutely. We manage multisite installations and complex architectures, keeping them secure, scalable and consistently maintained across brands or regions.

Q: What kind of organisations is this service designed for?

Enterprises, public sector bodies, and growing organisations that need reliable, secure, and professionally managed WordPress platforms with 24/7 monitoring and governance.

Q: Do you provide service level agreements (SLAs)?

Yes. Your support is backed by a defined SLA (ArekiboCare) that outlines response times, escalation paths, and structured support channels—ensuring consistent service quality.

Q: Can you optimise WordPress for high traffic or performance issues?

Yes, we do. We fine-tune caching, hosting configuration, image optimisation, and code efficiency to improve site speed, stability, and your customers' experience.

Q: Do you support emergency fixes or incident response?

Yes, we do - Our ArekiboCare service provides 24/7 cover, meaning our team can respond to urgent issues, outages, or vulnerabilities whenever they arise.

Q: How will I know what work has been done each month?

You receive reporting and visibility into all updates, audits, issues addressed, and performance insights, delivering transparency and full control over your site’s health.

Q: Can you help us plan long-term WordPress improvements?

Beyond maintenance, we provide ongoing governance, technical consultancy, upgrade planning, and support for your digital roadmap to help you grow your platform sustainably.

WordPress Insights