Public Sector Digital Agency

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Please contact us if you would like to learn more about our expertise in delivering digital services to the public sector.

Frequently asked questions about our public sector experience

What digital services does Arekibo provide for public sector organisations?

Arekibo delivers end-to-end digital services for government departments, public bodies, agencies, regulators, local authorities, healthcare organisations, and education providers. Our services include Digital Strategy, Experience Design, Platform Integration, Data & AI, Cloud & Infrastructure, Search & SEO, analytics, accessibility, and ongoing managed services through ArekiboCare. We help organisations deliver secure, accessible, and citizen-centred digital services.

Do you work with government departments and public bodies?

Yes. Since 2002, we’ve worked with central government departments, public sector organisations, regulators, healthcare providers, transport authorities, airports, higher education institutions, and local government across Ireland and the UK. Our experience spans delivering secure, accessible, and scalable digital services that meet public-sector governance and procurement requirements.

How do you ensure compliance with accessibility standards?

Accessibility is embedded across our design, development, and testing processes. We design digital services in line with recognised accessibility standards, including WCAG, to ensure websites and online services are usable by as many people as possible. Our Accessibility, User Testing, and Quality Assurance services help organisations meet accessibility obligations while enhancing the overall user experience.

Do you design citizen-first digital services?

Absolutely. We place citizens and service users at the heart of every project. Through UX design, user research, service design, and usability testing, we create intuitive digital services that make it easier for people to find information, complete tasks, and access public services online.

Can you modernise existing government websites?

Yes. We help public sector organisations modernise legacy websites and digital services by improving user experience, accessibility, performance, security, and content management. Whether you’re migrating to a new CMS, redesigning your website, or enhancing digital services, we support every stage of the transformation journey with our Platform Build and Platform Selection services.

Do you work with existing CMS and DXP platforms?

Yes. We work with leading enterprise CMS and Digital Experience Platforms, including Sitefinity, Sitecore, Optimizely, Kentico, WordPress, Contentful, and Terminalfour. We can enhance, integrate, migrate, or support your existing platform while helping you maximise its capabilities.

How do you approach public-sector user research?

Our user research process focuses on understanding the needs, behaviours, and challenges of citizens, service users, and internal stakeholders. We use interviews, workshops, usability testing, analytics, and evidence-based research to ensure digital services are inclusive, intuitive, and aligned with real user needs. Our UX Design⁠ and User Testing⁠ services support this approach.

Can you integrate government systems and APIs?

Yes. We integrate CMS platforms, case management systems, CRM solutions, identity providers, payment services, GIS platforms, analytics tools, and other government systems via secure API integration and Integration Hub solutions. Our goal is to reduce manual processes, improve data accuracy, and deliver seamless digital services.

Do you support security, governance, and compliance requirements?

Yes. Security and governance are fundamental to every public sector project. We design solutions with secure architectures, role-based permissions, auditability, and data protection in mind, and we support compliance with GDPR, accessibility standards, and other public sector requirements. Our Compliance and Privacy and Cloud and Infrastructure services help organisations manage risk and maintain operational resilience.

Can you improve digital accessibility and online inclusion?

Yes. We believe public services should be accessible to everyone. We help organisations improve accessibility, simplify user journeys, optimise content, and remove barriers to essential online services. See more evidence in our client work.

Do you provide ongoing support after launch?

Yes. Through ArekiboCare, we provide ongoing support, platform updates, security patching, monitoring, performance optimisation, governance, and technical consultancy. This ensures that public sector websites and digital services continue to evolve, remain secure, and meet changing user and organisational needs.

Can you support digital transformation programmes in the public sector?

Yes. We work with organisations to plan and deliver digital transformation programmes that modernise legacy platforms, enhance citizen services, integrate business systems, and, where appropriate, introduce AI, automation, and cloud technologies. Our multidisciplinary teams combine strategy, design, technology, and managed services to deliver measurable outcomes.

Why choose Arekibo for digital public-sector services?

Arekibo has more than two decades of experience delivering digital solutions to public-sector organisations across Ireland and the UK. We combine expertise in Digital Strategy, Experience Design, Platform Integration, Cloud and Infrastructure, and Data and AI to create secure, accessible, and scalable digital services that enhance citizen experiences and deliver long-term value. Our collaborative approach, technical expertise, and ongoing support through ArekiboCare make us a trusted long-term digital partner for the public sector.