An Post Insurance

A Digital Platform for An Post Insurance Customers

For over two decades, An Post Insurance has offered great-value insurance and financial products to hundreds of thousands of customers across Ireland. An Post Insurance is a 100% Irish, wholly owned subsidiary of An Post, Ireland's national postal service, at the heart of Irish life, accessible from every village, town and city in the country. 

Our journey with An Post Insurance began in 2017, and together we have partnered to design and develop websites and campaigns, and to deliver a new digital communications platform on Sitefinity. For An Post Insurance, their website is the starting point, the destination for customers; they begin their journey needing car insurance and discover that An Post Insurance also offers a range of innovative insurance and financial products - motor, home, pet, life, business and farm, backed up with 24 hours a day customer support.

Services Delivered

Our collaboration focuses on the following:

• researching the market to identify trends & best practices, understanding the market, and uncovering opportunities.
• planning and creating a content architecture that represents the products and services.
• designing a responsive design with the new brand identity to deliver a seamless experience to all customers.
• redesigning the quotation process and working with the development partner to implement the new design.
• developing a new blog to educate and support customers.
• highlighting An Post’s commitment to excellent customer service by showcasing its Trustpilot ratings, delivering transparency and customer-first focus.
• partnering with their SEO agency to optimise their content for search.
• developing the website upon Sitefinity, the digital experience and content management market leader.
• preparing the technical infrastructure and deployments with An Post's technology team.

The website was launched in 2020 and delivers a customer-first digital experience to all.

Visit the An Post Insurance website.