Utilities and Construction Digital Agency

Q: Can you modernise our existing website or customer portal?

Yes. We help organisations modernise legacy websites, customer portals, contractor portals, and digital services by improving user experience, accessibility, performance, security, and content management. Whether you are replacing an existing CMS or enhancing your current platform, our Platform Build and Platform Selection services provide a clear path to modernisation.

Platforms for Energy Providers, Infrastructure and Large Enterprises

Utilities, energy and construction organisations manage complexity that few sectors match — large distributed workforces, critical infrastructure, strict regulatory requirements, and projects that span years. Digital platforms that deliver clear communication, operational reliability and stakeholder alignment are not optional. They are core infrastructure.

Arekibo has built digital platforms for ESB, CRH and some of the largest utility and construction organisations across Ireland, the UK and Europe. We design and build platforms that serve multiple audiences simultaneously — customers, the public, internal teams and contractors — all built to remain secure, accessible and fully operational 24/7/365, backed by our ArekiboCare managed service.

Our experience building partnerships

Explore how we support our customers

We combine industry insight, intuitive design, and scalable digital platforms to create effective experiences that support infrastructure providers, engage stakeholders, and streamline operations. We work closely with marketing, operations, and technology teams to support your staff, contractors, and partners at every stage of the project lifecycle.

Whether you’re modernising a customer portal or launching a new service platform, we work with your team to deliver impactful solutions that improve engagement, drive efficiency, and strengthen long-term trust in your brand.

Digital Strategy

We develop strategies that enhance your staff and customer experience and optimise operations across your service delivery.

Information Architecture

Our IA approach organises content and services to ensure intuitive access for customers, employees, and delivery partners across your digital platforms.

Content Strategy

We create content strategies that inform, support, and build trust with customers, contractors, and stakeholders across all markets.

Web Design

We design impactful websites and digital services that empower your team and customers, delivering measurable results from day one.

User Testing

We consult with and test your customers and staff to inform the design and development of your digital services.

Accessibility

We deliver and manage accessible experiences that ensure compliance with WCAG and ADA standards.

Digital Experience Platforms

We use Sitecore, Sitefinity and Optimizely to deliver scalable, personalised, secure and feature-rich platforms for utilities and infrastructure organisations.

Web Analytics

We create and implement analytics strategies to provide actionable insights to improve and optimise your platforms and services.

Managed Services & Support

We manage and support your websites and digital platforms, allowing you to focus on delivering exceptional experiences - managed 24/7/365.

Explore our work

CRH

Building a strategic digital onboarding and internal communications platform.

ESB

Designing and building a sustainable digital experience for Ireland's electricity utility.

Building Materials Federation

The BMF represents the largest manufacturers of building materials in Ireland and internationally.

Get in touch

Please contact us if you would like to learn more about our expertise in delivering digital services to utilities and construction organisations.

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FAQs from customers about our construction and utilities experience

Do you provide digital services for utilities and construction organisations?

Yes. We help utilities, energy providers, infrastructure companies, engineering consultancies, and construction organisations design, build, and manage secure digital platforms that improve customer engagement, support operational efficiency, and strengthen communication with employees, contractors, partners, and the public. Our services span Digital Strategy, Experience Design, Platform Integration, Cloud and Infrastructure, Data and AI, and ongoing support through ArekiboCare.

Do you work with utility providers and construction companies?

Yes. We have extensive experience working with organisations operating critical infrastructure and complex stakeholder environments. Our digital solutions support customers, employees, contractors, suppliers, and partners through secure, scalable, and highly available platforms designed for organisations operating essential services. See our ESB Group and our CRH partnership.

Can you modernise our existing website or customer portal?

We help organisations modernise legacy websites, customer portals, contractor portals, and digital services by improving user experience, accessibility, performance, security, and content management. Whether you’re replacing an existing CMS or enhancing your current platform, our Platform Build⁠ and Platform Selection⁠ services provide a clear path to modernisation.

Do you design digital services for customers, employees, and contractors?

Yes. Utilities and construction organisations often serve multiple audiences with different needs. We design intuitive digital experiences for customers, field engineers, contractors, suppliers, and internal teams through our UX Design, Web Design, and Accessibility services.

Can you integrate our website with business systems?

Yes. We integrate websites and digital platforms with CRM systems⁠, ERP platforms, GIS solutions, document management systems, asset management platforms, customer service applications, analytics tools, and payment services. Our API Integration⁠ and Integration Hubs⁠ create connected digital ecosystems that reduce manual processes and improve operational efficiency.

Do you work with existing CMS and Digital Experience Platforms?

Yes. We support leading enterprise CMS and DXP platforms, including Sitefinity, Sitecore, Optimizely, Kentico, WordPress, and Contentful. We can enhance, migrate, integrate, or support your existing platform while helping you maximise its capabilities.

Can you improve accessibility for utility and construction websites?

Yes. Accessibility is an integral part of every project. We design and develop digital services that align with recognised accessibility standards, helping ensure customers, contractors, and employees can easily access information and services regardless of their abilities. Our Accessibility⁠ and User Testing⁠ services help deliver inclusive digital experiences.

Can you help improve customer communication and engagement?

Yes. We help organisations deliver clearer, more personalised communication through improved information architecture, content strategy, search, customer portals, and digital self-service. When combined with our Personalisation, Search, and SEO services, we help customers quickly find the information and services they need.

Can you help utilities and construction organisations implement AI?

Yes. We help utilities and construction organisations identify practical opportunities to use AI to improve customer service, automate processes, and make better use of operational data. Our AI services include intelligent search, customer self-service, document classification, predictive analytics, content generation, and workflow automation. We also integrate AI capabilities into existing websites, intranets, customer portals, and enterprise platforms through our AI Applications, AI Integration, and Data and AI services. By combining AI with your existing business systems and digital platforms, we help organisations improve efficiency, enhance user experiences, and build a foundation for future innovation.

Do you provide cloud hosting and managed support?

Yes. We provide secure Managed Hosting, CloudOps, monitoring, security, and ongoing support through ArekiboCare. Our services are designed to keep business-critical digital platforms secure, available, and performing around the clock.

Can you support digital transformation programmes?

Yes, we can. We help utilities and construction organisations modernise legacy technology, integrate business systems, introduce AI capabilities, enhance digital services, and build scalable digital platforms that support long-term operational and business objectives. Our AI Applications and Cloud Planning services help organisations prepare for future growth.

Do you provide ongoing support after launch?

Yes, through ArekiboCare⁠, we provide 24/7/365 monitoring, maintenance, platform updates, security management, performance optimisation, and technical support. This ensures your digital services continue to evolve alongside your business and remain available when your customers and teams need them most.

Why choose Arekibo for utilities and construction digital services?

Since 2002, Arekibo has partnered with organisations operating complex digital environments to design, build, integrate, and manage secure digital platforms. Combining expertise in strategy, user experience, enterprise platforms, cloud infrastructure, AI, and managed services, we help utilities and construction organisations improve operational efficiency, strengthen stakeholder engagement, and deliver resilient digital services that support long-term growth.