ITIL Certified

ITIL 4 Foundation Certification Strengthens Arekibo’s IT Service Management Capability

Reinforcing the ITIL-Aligned Ways We Already Deliver and Support Services

We are pleased to share that the Arekibo team have successfully achieved the ITIL 4 Foundation certification — a recognised milestone in IT Service Management (ITSM) and a practical framework for delivering reliable, consistent, and value-driven IT services.

While certification is an important step, it also formally validates something our clients already experience: Arekibo’s service delivery has long been aligned with core ITIL principles, including continual improvement, clear accountability, and a focus on outcomes.

What is ITIL 4 Foundation?

ITIL 4 (Information Technology Infrastructure Library) is one of the world’s most widely adopted best-practice frameworks for IT service management. It provides a common language and proven practices for designing, delivering, managing, and continually improving IT services — particularly important for organisations operating business-critical websites, digital platforms, and managed services.

ITIL 4 Foundation confirms knowledge of key ITIL concepts, such as:

• The Service Value System (SVS) and how value is co-created with customers
• Continual improvement as a structured discipline
• Practices that support stability and speed, including incident, problem, and change enablement

How ITIL-Driven Service Management Benefits Our Clients

Many of the ITIL practices covered in the certification reflect the operational discipline we already apply day-to-day across delivery and support. With more team members certified, we can increase consistency across engagements and scale these practices even further.

For our clients, this translates into stronger outcomes across areas that directly affect service quality:

• More predictable support and service delivery, with clearer prioritisation and accountability
• Faster incident resolution, supported by consistent triage and escalation pathways
• Lower risk changes, through structured change enablement and release planning
• Improved service continuity by strengthening operational resilience and knowledge sharing
• Ongoing optimisation, through a continual improvement mindset backed by measurable actions

ITIL Alignment in Practice - ArekiboCare and Managed Services

As part of ArekiboCare and our wider managed services, we support organisations that require secure, stable, and responsive platform operations. ITIL principles naturally complement that work, especially where service uptime, governance, and clear communication are critical.

This certification achievement helps ensure that the same ITIL-aligned approach is consistently applied across our teams, reinforcing how we manage:

• Service requests and support workflows
• Incident response and post-incident learning
• Change planning and release readiness
• Continuous service improvement and operational reporting

Continuing to Invest in Service Excellence

Professional development is a key part of strengthening our delivery processes. Achieving ITIL 4 Foundation certification is another step toward building scalable, best-practice capability—and formal recognition of the service mindset we already bring to every engagement.

Congratulations to everyone who earned the certification, and thank you to the wider team for supporting this continued focus on service excellence.

For more information about our managed services and IT service management services, which we offer through ArekiboCare, please get in touch.